Rayne Technology Solutions Blog

Rayne Technology Solutions has been serving the Monterey area since 2008, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Use Technology to Improve Customer Service

How to Use Technology to Improve Customer Service

There's no denying that customer service is critical to your business, and the quality of that service is what will determine your success or failure.

It’s crucial that all available resources, including advances in technology, are utilized to ensure that your customers’ needs, and concerns are being fulfilled. If your business can anticipate customer demands and tailor your processes in order to meet them, you should enjoy a clear competitive advantage. And who doesn’t want to be on the cutting edge of technology, right?

That's why it's so important to understand how new technologies can benefit your business. Below are a couple that can make a huge difference.

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5 Core Elements of a Great Website

5 Core Elements of a Great Website

If you’ve spent any time at all surfing the internet, you know how easy it is to create a poorly designed website. Some are difficult to read, some are difficult to navigate, and some are flat-out ugly.

Your website is a direct reflection of your company and we know you want to make a good first impression. So, it’s vital to understand the components that comprise a successful website. Here are five essential elements that combine to create a satisfying experience for your users, based on our experience.

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Business Evolution

Business Evolution

Social media platforms are a scary new front for most businesses. There are so many differing opinions about social media in the workplace. However, besides the main players like Facebook and Instagram, there are many social-related platforms that can evolve your business and increase communication and productivity amongst employees and clients.

Social platforms and related software are part of the natural progression and evolution of business. Its currently being used in most businesses for collaboration, feedback, and research to name a few. It’s understandable to be hesitant, but could this improve your current processes? The answer is yes.

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The Future of the Cloud

The Future of the Cloud

With 2019 quickly gaining on your business it’s important to be ready for what changes may come your way next year. As well as be able to forecast where your technology is going even in the next five years. As you know, technology is constantly changing and something most have mastered, such as the cloud, is shifting as well. Buckle up, the future may be a bumpy ride.

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4 Ways Big Data Can Positively Affect Your Business

4 Ways Big Data Can Positively Affect Your Business

Data isn’t just purchase history and advertising responses anymore. It’s much bigger, and it’s coming from your customers as well as from within your own company. As information grows, so does the potential for better business, from the way you interact with your customers to your internal processes and efficiencies. Here are four ways your company can see the positive effects:

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