As a Support/Project Engineer III at Rayne Technology Solutions, you’ll be a senior-level technical team member and trusted advisor for our clients. This role is designed for an experienced engineer who thrives in a fast-paced Managed Service Provider (MSP) environment—balancing escalated support needs with the design and implementation of complex infrastructure and cloud projects.

You will play a critical role in ensuring client satisfaction, mentoring our help desk team, and delivering projects with consistency, precision, and professionalism. From Microsoft 365 and Azure environments to next-generation security, networking, and virtualization, you’ll be hands-on with a wide range of modern technologies. This is a growth-focused position for someone who enjoys solving challenging problems, learning continuously, and being part of a collaborative, community-driven team.

Primary Responsibilities

• • Lead the successful execution of infrastructure and cloud projects (small to large-scale) ensuring delivery on time, within budget, and to client satisfaction.
  • Resolve Tier III escalations from the service desk, providing advanced troubleshooting and root cause analysis.
  • Architect, implement, and administer Microsoft 365, Azure AD, and hybrid environments; support integrations with on-premises Active Directory.
  • Configure, maintain, and optimize network infrastructure including firewalls, VLANs, VPNs, QoS, and advanced security (ATP, IPS, web filtering).
  • Support virtualization platforms (Hyper-V, VMware) and related high availability/disaster recovery solutions.
  • Provide technical mentorship to Tier I and II technicians, fostering knowledge growth across the team.
  • Collaborate with leadership to help engineer standards, best practices, and technology roadmaps aligned with long-term client strategies.
  • Maintain accurate and thorough documentation of technical environments, solutions, and project outcomes.
  • Continuously pursue training, certifications, and professional development to stay ahead in an evolving IT landscape.
  • Always learning, training, and continuing education
  • Willingness to develop professionally.
  • Other duties and responsibilities as assigned.

Core Competencies & Technical Expertise

• • • Advanced troubleshooting skills across Windows, macOS and Linux for workstations and servers.
    • Advanced troubleshooting skills with iOS and Android, as well as experience with MDM management.
    • Strong experience with Microsoft 365, Azure AD, Exchange Online, Intune, and hybrid deployments.
    • Deep understanding of all forms of networking such as (but not limited to) VLAN, Wireless, Fiber, Network Layers, Networking Protocols, Networking Services (such as DNS/DHCP/QoS/etc.
    • Strong expierence with various modems, firewalls, switches and access point hardware and vendors.
    • Solid understanding of network design and security, including firewalls, smart switches, wireless networking, and VPN.
    • Experience with RMM and PSA tools (e.g., NinjaRMM, ConnectWise Manage, Halo PSA, or similar).
    • Ability to script and automate tasks using PowerShell (Batch, Python a plus).
    • Familiarity with line-of-business applications (MS SQL Server, QuickBooks Server, cloud applications such as Salesforce).
    • Strong knowledge of VoIP solutions and unified communications.
    • Strong organizational skills: managing priorities, deadlines, and multiple simultaneous projects.
    • Excellent communication skills: capable of translating technical concepts into user-friendly language.
    • Leadership skills: ability to delegate, mentor, and guide less experienced team members.
    • Familiarity with AI tools and LLMs (Claude, ChatGPT, Co-Pilot, Gemini)

Expected Outcomes

• • • Deliver consistent, high-quality project outcomes aligned with RTS’s standards.
    • Ensure escalated support requests are resolved quickly, thoroughly, and with excellent customer experience.
    • Build trust with clients through proactive communication, training, and solution delivery.
    • Act as a subject matter expert for both internal staff and external clients.
    • Contribute to the ongoing evolution of RTS’s technical roadmap and service delivery standards.

Qualifications & Experience

• • • 6+ years of experience in IT infrastructure, networking, and cloud solutions within an MSP or enterprise environment.
    • Microsoft Role-Based Certifications (Associate or Expert) preferred (e.g., Azure Administrator, Microsoft 365 Enterprise Administrator, Security, Identity).
    • Proven experience in designing and implementing MSP-style solutions for SMB and mid-market clients.
    • Strong track record of leading technical projects from kickoff through completion, ideally in a team environment.
    • A sense of humor.

Working Conditions

• • Professional office environment with opportunities for hybrid/remote work when approved.
  • Fast-paced, client-facing role requiring adaptability, attention to detail, and proactive communication.
  • Must be available for occasional after-hours or weekend project work and on-call support rotations.